bdbaze Privacy Policy

1. Introduction

bdbaze is an online casino and sports betting platform serving players across Bangladesh. The platform offers cricket betting, live casino games, slots, fishing games, and a broad range of promotional campaigns. In the course of delivering these Services, bdbaze collects and processes certain personal data about the players who use the platform.

We take the privacy and security of player data seriously. This Policy sets out, in plain and transparent terms, exactly what data is collected, the purposes for which it is processed, the third parties with whom it may be shared, and the rights that players hold in relation to their data. This Policy should be read alongside the bdbaze Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

This Policy applies to all personal data collected through the bdbaze website, its mobile-optimised interface, email communications, customer support interactions, and any other channel through which a player interacts with bdbaze.

2. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal data collected through the bdbaze platform is the operator of bdbaze.club. The data controller determines the purposes and means of processing personal data in connection with the provision of bdbaze Services.

All data protection queries, access requests, and complaints should be directed to the bdbaze support team at the contact details provided in Section 15 of this Policy. bdbaze is committed to responding to all data-related enquiries promptly and in good faith.

3. Data We Collect

bdbaze collects personal data through several channels and for a range of defined purposes. The categories of data collected are set out below.

3.1 Registration Data

When you create a bdbaze account, you are required to provide the following information:

• Full legal name;
• Date of birth (to verify that you are 18 years of age or older);
• Email address;
• Mobile phone number;
• Preferred currency (Bangladeshi Taka, ৳);
• Username and password of your choosing.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, bdbaze may request copies of the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence);
• Proof of address (utility bill, bank statement, or official correspondence dated within the last three months);
• Proof of payment method ownership (confirmation from bKash, Nagad, Rocket, Upay, or bank account records confirming ownership).

3.3 Financial Transaction Data

bdbaze records all financial transactions conducted through the platform, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. Payment method identifiers (such as the registered mobile number associated with a bKash or Nagad account) are retained for audit and fraud prevention purposes.

3.4 Usage and Technical Data

When you access bdbaze, we automatically collect certain technical data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, session duration, and navigation paths within the platform;
• Game play history, bet placement records, and wagering patterns;
• Timestamps of login and logout events.

3.5 Communications Data

If you contact bdbaze customer support by email or through the platform's live chat, the content of those communications, together with your contact details and any attachments provided, will be retained as part of our support records.

3.6 Responsible Gaming Data

Where you use any of the responsible gaming tools available on the platform — including deposit limits, loss limits, cooling-off periods, or self-exclusion requests — bdbaze records the details of those settings and the dates on which they were applied or modified. This data is retained for the duration of your account and for a period thereafter in accordance with our legal obligations.

4. How We Use Your Data

bdbaze processes personal data only for the specific purposes set out below. Data collected for one purpose is not repurposed for a different use without your knowledge and, where required by law, your explicit consent.

5. Legal Basis for Processing

bdbaze processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the Services under the Terms & Conditions you have agreed to, including account management, game delivery, and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and record-keeping mandates.
• Legitimate interests: Processing necessary for the legitimate interests of bdbaze, including fraud prevention, platform security, customer support, and responsible gaming monitoring, where these interests are not overridden by your rights and interests.
• Consent: Processing carried out on the basis of your explicit consent, including the sending of marketing and promotional communications. You may withdraw consent at any time by contacting support or adjusting your account communication preferences.

6. Sharing Your Data

bdbaze may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Game providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical identifiers (such as a session token or player ID) necessary to deliver their games through the bdbaze platform. These providers do not receive your full identity data.
• Payment processors: Providers of payment infrastructure including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive the transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are responsible for securing the data they process.
• Identity verification services: Where bdbaze uses a third-party KYC or document verification service, the identity documents you submit may be processed by that service provider under a data processing agreement with bdbaze.
• Legal authorities: bdbaze may disclose personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by applicable law, court order, or regulatory directive.
• Professional advisers: bdbaze's legal, financial, and compliance advisers may access personal data on a strictly confidential basis to the extent necessary to provide professional services to bdbaze.

7. Cookies & Tracking Technologies

bdbaze uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytical data about how the platform is used. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies Used

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent activity. These cannot be disabled without impairing your ability to use bdbaze.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so that they persist across sessions.
• Analytical cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data helps bdbaze improve the platform experience. No individual player is identified through analytical data.
• Marketing cookies: Where you have consented to receive personalised promotional communications, marketing cookies may be used to understand your gaming preferences and ensure that any offers shown to you are relevant. You may opt out of marketing cookies at any time.

7.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the bdbaze platform. Instructions for managing cookies are available in the help documentation of your chosen browser.

8. Data Retention

bdbaze retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or for such longer period as is required by applicable law. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction data: Retained for a minimum of five years from the date of each transaction.
• KYC and identity verification documents: Retained for the duration of your account and for a minimum of five years following account closure.
• Customer support communications: Retained for three years from the date of the most recent communication in a support thread, unless the matter relates to an ongoing dispute or legal proceeding.
• Responsible gaming records: Retained for the duration of any self-exclusion period and for five years thereafter, to ensure that self-exclusion obligations are not inadvertently lifted prematurely.
• Marketing consent records: Retained until you withdraw consent and for one year thereafter as evidence of the consent obtained.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

9. Data Security

bdbaze implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Additional security measures in place at bdbaze include:

• Access controls ensuring that player data is accessible only to authorised bdbaze personnel who require it to perform their job functions;
• Regular security assessments and vulnerability testing of the platform infrastructure;
• Secure storage of passwords using cryptographic hashing — bdbaze staff cannot view your password in plain text;
• Fraud detection systems that monitor account activity for signs of unauthorised access or suspicious behaviour;
• Incident response procedures in place to contain, assess, and report any security breach in accordance with applicable obligations.

While bdbaze takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for keeping your own login credentials secure and for notifying bdbaze immediately if you believe your account has been compromised.

10. Your Rights

As a player whose personal data is processed by bdbaze, you hold the following rights in relation to that data. To exercise any of these rights, please contact the bdbaze support team at [email protected].

bdbaze will respond to all rights requests within 30 days of receipt. In cases of complexity or a high volume of requests, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.

11. Children's Privacy

bdbaze enforces a strict age verification process at the point of account registration and during the KYC review process. Parents and guardians who believe that a minor in their care has registered an account on bdbaze are encouraged to contact [email protected] immediately so that the matter can be investigated and resolved without delay.

12. Third-Party Links

The bdbaze platform may contain references to third-party game providers and payment services. While bdbaze takes care to work with reputable partners, we do not control the privacy practices of third-party services and are not responsible for the content of, or data practices applied by, any third-party platform.

Players who interact with third-party payment providers such as bKash, Nagad, Rocket, or Upay should review those providers' own privacy policies to understand how their personal data is handled outside of the bdbaze platform. bdbaze's Privacy Policy applies only to data collected and processed directly through the bdbaze website and Services.

13. Marketing Communications

bdbaze may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, seasonal offers, and other platform updates. Marketing communications are sent only where you have provided your consent at the time of account registration or at a subsequent point.

13.1 Opting Out

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from bdbaze;
• Adjusting your communication preferences within your bdbaze account settings; or
• Contacting the bdbaze support team at [email protected] and requesting removal from the marketing list.

Please note that opting out of marketing communications does not affect the sending of transactional or service-related messages, such as deposit confirmations, withdrawal notifications, account security alerts, and policy update notices. These communications are sent on the basis of contractual necessity and will continue to be sent regardless of your marketing preferences.

13.2 Seasonal and Promotional Campaigns

bdbaze may run seasonal promotional campaigns aligned with events such as Eid, Pohela Boishakh (Bengali New Year), Victory Day, BPL tournaments, and T20 World Cup fixtures. Players who have consented to marketing communications may receive targeted offers related to these events. Consent can be withdrawn at any time using the methods described in Section 13.1.

14. Policy Amendments

bdbaze reserves the right to update this Privacy Policy at any time to reflect changes in data practices, applicable law, or the Services offered by the platform. When material changes are made, the updated Policy will be published on this page with a revised effective date. Where the changes are significant, bdbaze will also provide notice via the email address registered on your account.

We encourage you to review this Privacy Policy periodically to stay informed about how bdbaze protects and uses your personal data.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how bdbaze has handled your personal data, please contact the bdbaze Data Protection team using the details below:

bdbaze is committed to resolving all privacy-related concerns promptly and transparently. If you are dissatisfied with the response you receive, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.